ThinkReliability focuses on solving problems and improving business processes. As consultants, we lead and document complete investigations of specific client issues. In our Cause Mapping workshops, we teach individuals how to thoroughly investigate and prevent everything from day-to-day recurring problems to catastrophic events. Our consultants and instructors all have strong technical backgrounds with extensive practical experience from the field.

We are currently seeking to hire a Client Services Coordinator. In this role, you will focus on creating new opportunities and partner with operations to drive prospective opportunities to a successful close. This role will require a mix of account and contact research, emailing, opportunity qualification, contact nurturing and relationship building. The selected candidate will be someone who is eager to go above and beyond to help our clients from our offices in Pearland. You will be responsible for maintaining client records and building client relationships. You should be able to successfully determine a current or prospective client’s needs, send quotes for services, schedule training and follow up after project completion.

RESPONSIBILITIES:

Actively listen to clients and identify needs; provide the necessary resources as well as constant follow-up with clients

Consult with customers to analyze business requirements and convert requirements into product and service support solutions

Provide exceptional service from initial client contact to sending quotes and scheduling clients for training

Work with team to coordinate training schedule based on client needs and instructor availability

Maintain detailed records of potential and current client data utilizing existing ThinkReliability systems

Identify additional opportunities within existing accounts

Track the status of prospects throughout the funnel to the point of Instructor/Workshop handoff

Assist in refining current processes

Work closely with director of marketing to identify messaging opportunities based on client request trends

Assist in scheduling and monitoring day-to-day online communications with current and existing clients based on trends

REQUIREMENTS:

Bachelor’s degree in business or communications

1-2 years of experience in a customer service and/or sales role

1+ years of experience participating in account planning, sales strategy meetings, as well as product feedback and enhancement brainstorming sessions

Aptitude for problem solving and the ability to determine solutions for customers using a consultative sales approach

Outstanding knowledge of MS Office; knowledge of HubSpot, QuickBase and/or SharePoint is a plus

Excellent communication/presentation skills and ability to build relationships

Ability to manage numerous requests concurrently and strategically

Strong interpersonal skills to effectively communicate and interact within all levels of an organization

Inquisitive and detail-oriented personality

Interest in being a problem-solving resource for others

Strong organizational and time-management skills

Fluency in a foreign language is a plus

Able to develop a thorough understanding of the ThinkReliability products and services

Previous sales experience

Able to identify trends and make connections

CONTACT:

Qualified candidates may submit their cover letter, resume, and salary expectations via email to:This email address is being protected from spambots. You need JavaScript enabled to view it..

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