(Needed for the Baytown, Beaumont and Houston/East End/Northline areas)

Legacy Community Health has been providing the greater Houston area with comprehensive, quality health care services and programs for almost 40 years. As part of our mission to drive healthy change in our communities, Legacy believes that health care is a right. As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, our services and programs are open to all, regardless of the ability to pay, without judgment or exception.

Our ongoing investment in the communities we serve is about increasing access to care, while pursuing a business model that keeps costs down. FQHCs save the U.S. health care system $24 billion annually by promoting good health and keeping people out of costly emergency rooms for things like an earache or cold. We accept most health insurance plans including HMO/PPOs, Medicaid, Medicare and CHIP. We also offer programs to lower the cost of health care services.

In the last two years, we've added four new clinics and two state-of-the-art pharmacies, bringing our total number of locations to 34, to meet the growing demand for care. A United Way-affiliated agency, we currently provide: Adult Primary Care, Behavioral Health, Dental, Family Medicine, Geriatrics, HIV/STD Testing, Prevention and Treatment, OB/GYN, Pediatrics, Pharmacy, School Based Health Care (20 clinics in KIPP and Yes Prep schools), Social Services, Transgender Specialty Care, Vaccinations, Vision and Wellness/Nutrition.

We are currently seeking to hire Community Relations Managers for the Baytown, Beaumont and Houston/East End/Northline areas. In this role, you will be responsible for identifying, building and maintaining relationships with community partners and targeted referral sources to promote new patient acquisition and patient retention. You will also serve as an account manager and will be responsible for managing the relationship with the accounts they are assigned to. In addition, the selected candidate will serve as a representative of the agency and the general public at meetings, health fairs, presentations, trainings, and community events.

RESPONSIBILITIES:

New patient acquisition for assigned target regions

Manage all external activities designed to expand Legacy’s reach in a market, identifying strategic partnerships and opportunities within a regional segment to maximize brand awareness

Develop and execute an annual outreach strategy and plan that is responsive and aligned with the clinic’s goals

Identifying, soliciting and motivating prospects through a variety of methods such as cold-calls, lead qualification, presentations, and sales funnel management

Develop and formalize community partner relationships with key high-level stakeholders by implementing targeted number of agreements per month and annually, and positioning themselves as the Account Manager for each community partner

Identify and cultivate new relationships with local businesses, organizations, associations, and community leaders

Manage a deep catalog of professional relationships through effective communication and the ability to successfully position Legacy’s services and bring new patients into care

Manage external provider relations and implement referral programming to build and nurture positive relationships between provider and clinic leadership

Utilize account management software (FreeAgent) to manage a well-maintained book of business and organize all community relations outreach efforts

Event management to include design, development and execution of onsite events that attract new clients and drive community awareness

Maintain, communicate and evaluate relationships through effective communication and the ability to successfully position Legacy’s services and bring new patients into care

Represent the agency publicly and recruit new patients at local community events, fundraisers, meetings, and other functions and interface with local community leaders

Ensure that the clinic and staff are supported with appropriate materials to present our brand and services including all collateral materials, external sign programming, interior way-finding, logo presentation, etc.

Assist with the development and communication of messaging that communicates the mission of the agency and the value of the services the agency offers to the community; evaluate message effectiveness

Assist with the design, development and execution of client retention campaigns

Assist with coordination of communications and marketing to the public, including advertising and media contracts

Provide written and verbal reports on both routine activities and special projects, and monthly report of work related activities, tasks completed, and upcoming events to supervisor

Develop and implement greater engagement strategies i.e. Facebook Live, chats, posts, giveaways at minimum 3 times per week

Attend community meetings i.e. Super Neighborhood meetings that take place after normal business hours as required

Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to insure a professional, responsible and courteous environment

Carry out other duties as assigned by supervisor(s)

REQUIREMENTS:

Bachelor's degree (or equivalent)

Three years’ experience in account management and professional setting

Strong relationship building skills

Fluent in English/Spanish is preferred

Experience in the health care industry, account management, business development and/or marketing

Ability to manage multiple projects simultaneously

Able to work independently, organize, set priorities and complete work within given deadlines

Ability to track progress of job tasks, responsibilities and goals

Able to develop and maintain positive and professional relationships with local businesses, organizations, associations, and community leaders

Able to communicate effectively with staff, community and the general public

CONTACT:

Qualified candidates may apply online by clicking here.

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