Customer Success Manager [JRP-11126]

Posted On: Nov 11, 2023
Company: NOV

Our NOV family consists of passionate individuals from all backgrounds and perspectives coming together to drive innovation. Regardless of job functions and locations, our united commitment is to learn from one another to continue improving and diversifying our industry capabilities. Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We power the industry that powers the world. Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Within NOV Wellbore Technologies, we enhance drilling performance at the rig, both on land and offshore. We understand the complete process and anticipate what our customers need to be successful. We are currently seeking to hire a Customer Success Manager to help enhance the customer experience.


  • Provide pre, during, and post-implementation support to the Sales team
  • Engage with customer-side experts prior to and during implementation
  • Engage with third-party technology providers as needed
  • Work closely with the customer to define solution success criteria
  • Collect deployment metrics and feedback to validate beta product field trials, both at the wellsite and in the office
  • Work with stakeholder groups to coordinate trial resourcing and deployments
  • Delivery of the technical solutions, including hands-on configuration and deployment of the technical components of the solutions
  • Provide regular project progress updates to management


  • 4+ years of experience in the Oil & Gas Industry, namely mudlogging, MWD, directional drilling or drilling engineering
  • Excellent understanding of drilling-related data
  • Experience using real-time data systems
  • Proficient in Microsoft Office
  • Advanced communication skills
  • Advanced troubleshooting & problem-solving skills
  • Excellent presentation and technical communication skills for customer-facing presentations of technologies and solutions offered by NOV
  • Proven project managements skills, used in the coordination and execution of deployments
  • Ability to work on multiple projects simultaneously
  • Familiarity with the Linux operating system and bash command line tools
  • Familiarity with the Windows operating system and PowerShell command line tools
  • Familiarity with docker container configuration and use
  • Ability to query REST APIs using standard tools such as Postman
  • Systems engineering thinking covering all aspects of hardware, networking, and software
  • Ability to provision, configure and deploy a field system to support testing lab environment and real-world wellsite environments
  • Working knowledge of the Python programming language used in engineering models is a plus
  • In-depth knowledge of mainstream drilling and IT-related technologies in use by customers is a must, including but not limited to oilfield drilling and completions modeling, planning, and monitoring systems, IT infrastructure, and databases
  • Previous experience in the use and implementation of NOV instrumentation and data management products is a plus


Posted On

Nov 11, 2023